Yesterday my client sent us pictures about white pigment leaks from the compatible pump, he is a little unhappy about it, for it takes extra time and work to repair it. We feel very sorry about that but sometimes situation happens.
So we start to look for what cause the leakage. On the picture, we find that a screw was missing, from which pigment leaks out. Once the reason is found, the rest of work is to put the screw back with a “-“ screw driver, and the top of screw should be on the same horizontal level as the top of pump. There are odds that the compatible spare parts break down, such as printer shows warning signs or fail to read the compatible parts, please be cool and contact us with pictures or videos that shows the situation, our experienced technical team are always here to back you up.
There are far less people use printer with pigment ink, however, pigment ink printer is actually more demanding than printer applying the common black ink, due to the physical character of pigment makes it difficult for pumps to rotate.
We see this nichie market and launch our stronger version of Markem Imaje vacuum & pressure pump, special for pigment ink printer. The outer face of the pigment pump is with high chemical resistant coating, which can resist erosion from colored liquids. Apart from that, the body of the pump is made of durable stainless steel, which promises longevity of the pump.
If you have any questions or inquiries, please feel free to contact us.
The most frequently asked question about Videojet ink core is, why the delivery fee costs so much for such small spare part. Here is why, please kindly check below packing pictures.
As you can see, the ink core itself is not big, but since it’s delicate, the original packing box comes with thick Styrofoam for protection. So next time when you wonder why deliver fee of Videojet ink cores are so expensive, please taking the Styrofoam protector into consideration.
We supply original new, refurbished Videojet ink core of all models, please feel free to contact if you are interested.
The coronavirus outbreak is so fierce that caught us overwhelmed in the last few weeks. However, as time heals and progress is under taking, we hold strong belief that we will come through this sooner or later.
In the meanwhile, I would like to take this opportunity to thank all my clients, who pray and send regards to us. We really appreciate your kindness.
The virus will no doubt cause great impact in commerce in 2020, what we can do is to work harder & devote more. We are now home office and if you have any inquiry, please feel free to contact us. On 10th Feb, Fedex/DHL/UPS will resume service, parcels can be sent at that time.
Thank you again for your kind concerns and let’s pray for a better tomorrow.